The Leadership team at ServiceMaster by Cornerstone has been working with Jordan for a little over 2 years and I have to say, the culture change, the motivation in employees and the growth we have seen in our business has come from working directly with her. The program and accountability that we have been through has made ownership believe in everyone including ourselves.
Our team focuses every morning on sharing how they impacted someone the day before. By living out our company purpose, created by our leadership team with the help of Jordan, people are intentionally making personal changes, being a bright light in a dark world and motivating peers to do the same. Since 2015, our culture has been more than tolerable! Before we started this program, culture was atrocious and I have to say, no one believed in what we did. If people are waddling around making sure their hours are calculated and they are paid, then you need to reassess everything in your business. Today, our people are selling for themselves, because it’s what they want to live by for the business.
Since implementing our purpose and values, we have grown in revenue more than 20% every year and will end this year with record breaking revenue numbers. Jordan has been instrumental in holding everyone accountable throughout this process and making sure that ownership, our leadership team and hourly employees don’t take a wrong turn and lose focus on the culture. By continuing to make it the focal point in our business, we have been blessed with all the work, all the relationships and being able to grow internally with our own relationships.
This program focused on culture is no doubt, the best investment we have made in our business. When you focus on an employee and their life outside of your business, you find that many people want what you do, but your path and their path to get there are very different. When you are able to implement this, EVERYONE will achieve their goals, personally and professionally, but on the same path together! Jordan is the driver of this program and everyone should experience the success of this program!