One of our Business Owners was talking to an Insurance Agent (from the largest personal property insurer) at convention last week and it was an interesting conversation. The Agent acknowledged that the Insurance Company is pushing their agents to stay out of claims and just refer the policyholder to the claims department so the agent is concentrated on selling. But at the same time, the Insurance Company is putting ads on TV that the agent is going to show up like a super hero to take care of the customer when there is a claim. In the conversation, the Agent was stressing how important the vendors are because the vendors become that super hero representing the Insurance Company. Like a good neighbor, your Insurance Company will send us!